Teller Officer at HSBC 596 views

Teller Officer
Job Title: Teller Officer (HSBC Egypt)
About HSBC:
HSBC is one of the world’s leading banks, with a network covering 67 countries and territories. Our global reach means we offer many ways for you to develop your career. We offer an inclusive, values-led culture, tailored learning and development programs and competitive benefits. We have roles in retail, commercial, investment and private banking and a range of operational and functional teams.
Role Overview:
To provide a high quality, customer driven service by pro-actively identifying and addressing customer needs in order to assist HSBC in the achievement of its plan.
To assist all customer types covering Premier, Advance, Mass and Commercial Banking and assisting associates with approvals over their limit.
Duties & Responsibilities:
  • Providing a personalized, friendly and efficient cashiering service
  • Provide exceptional, efficient counter service for all customer segments, Retail Banking and Wealth Management (RBWM), Premier and Corporate
  • Pro-actively encouraging new and existing customers to register for, and use, alternative delivery channels e.g. Personal Internet, Banking/self-service equipment for routine queries/transactions
  • Making effective customer contact to identify and address customer needs by actively promoting relevant bank solutions, referring on as appropriate
  • Updating customer profile screens with details of customer contact
  • Work closely with sales floor team to make effective referrals
  • Complete declarations forms properly and obtain clear and meaningful explanations on the source of funds
  • Be alert to customers who frequently visit the Bank to execute small transactions and advise his/her supervisor
  • Comply with policy and regulations to get satisfactory audit report with nil repeated recommendations
  • Abide by Group and Local procedures; Know Your Customer (KYC) requirements; Money laundering deterrence and audit recommendations

Experience & Qualifications:
Knowledge / Experience
  • Knowledge of cashiering procedures and regulations
  • Ability to complete all levels of transactions for all segments of customers
  • Knowledge of core products, account opening systems and Customer Relationship Management system
  • Knowledge of all branch operational procedures
  • Money Laundering Awareness Certificate held
  • Knowledge of Financial Services Act (FSA) and Consumer Credit Act (CCA) implications
  • Understanding of scored lending
  • Strong interpersonal and empathy skills
  • Good decision making skills and proven ability to deliver accuracy and efficiency
  • Attain appropriate franchise level for the role as per the Professional Standard Scheme (or equivalent)

Job Field

: Retail / Branch Banking

Primary Location

: Middle East-Egypt-Egypt-Cairo

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