El Sewedy Electrical Equipment and Cables is Hiring Senior IT Help Desk, if you are interested, please share your resume on M.hesham@elsewedy-ind.com and mention the job title in the subject.
Responsibilities:
Completing support tickets
Responding to client support queries
Providing support in person, over the phone, or via remote access
Diagnosing issues with computer software, peripherals, and hardware
Running software diagnostic tools and physically inspecting hardware systems
Talking to clients through basic problem-solving processes
Installing and upgrading hardware and software systems
Requirements:
Bachelor’s degree in computer science, information technology, or a similar field
4-6 years
Advanced knowledge of computer hardware systems
Knowledge of computer software systems, including databases, office applications, and operating systems
Advanced knowledge of help desk software and remote-access systems
Ability to troubleshoot complex hardware and software issues
High-level communication skills
