Otlob is hiring “RTM Analyst” :
– Executes plans and ensures effective implementation of schedules.
– Administers Call Center Agents’ scheduling.
– Uses over and under rules to minimize the gap between actual arrival patterns and foretasted patterns.
– Reconciles daily attendance with agents schedule and time in/out reporting in coordination with the Team leader.
– Create and deliver daily, weekly and monthly WFM reports.
– Communicate changes to scheduling to ensure suitable daily resource coverage.
– Maintain a running report of attendance incidents.
– Provide analytical support to operations and propose recommendations or solutions to enhance efficiency as needed.
– Manage non-productive time request process, ensuring activities are planned without impacting SLAs
– Bachelor’s Degree
– 1 Year of work Experience in the call center industry in Workforce management
– Excel Proficiency is a MUST
– Good Business Writing Skills.
– Good Presentation Skills.
– Good Analytical Skills
– Organizing and Time Management
– Good Communication Skills
– Attention to Details
– Ability to handle Multiple Tasks
Interested applicants should send their CVs to : [email protected]