Position: IT Help Desk Officer
1- GENERAL RESPONSIBILITIES:
The help desk technician will provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. You must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the Organization’s reputation and business.
2- DUTIES:
· Dispatch and register incoming calls on the Help Desk system.
· First interfacing between the users (Administrator, Faculty, Staff, Student) and the IT.
· Direct all requests/calls to the appropriate IT person(s).
· Track the incidents and ensure their closure and customer satisfaction.
· Voice and telephony support.
· Responsible to fulfill and install all software required for the staff & Labs.
· Support and prepare the required software for the labs according to the courses.
· Support Faculty and students while using the lab.
· Demonstrate new technology tools for users.
3- JOB SPECIFICATIONS:
• Education:
– Bachelor’s degree in IT-related discipline or relevant area.
• Experience:
– Minimum of 4 years of work experience required, preferably within the field of IT.
• Qualifications & Skills:
– Tech-savvy with working knowledge of MS Office 365 &Windows Family.
– Good understanding of computer systems, mobile devices, printers, scanners, smart boards, and other tech products.
– Ability to diagnose and resolve basic technical issues.
– Proficiency in English
– Excellent communication skills.
– Customer-oriented and cool-tempered.
– Strong oral, written, and analytical skills required.
– Ability to define problems, collect data, establish facts, and draw valid conclusions.
– Ability to establish a solid working relationship with end users and peers.
– Problem-solving skills.
– Strong customer focus.
– Ability to prioritize the workload.
– Attention to detail.
If you are interested, please send your CV to hr_recruitment@gaf.edu.eg, please mention the title in the subject.
