We’re hiring Enterprise Technical Support Engineers:
Description:
Handling enterprise customer’s technical problems
Making first troubleshooting and finding suitable solutions.
Answering customer calls.
Handling customers’ e-mails.
Handling new technical requests for customers.
Handling night emergency technical change requests (TCRs).
Handling non-technical complaints and requests night shift.
Call back function support.
Receiving customer complaint via Mail, call and customer portal.
Making first troubleshooting on customer connection.
Solving customer Trouble Tickets as FCR.
Escalating Trouble Tickets, which not solved as FCR to concerned team with providing appropriate solution.
Working to escalate the repeated problems to finalize it permanently.
Following and finalizing KA customers’ problems.
Handling customer high-level technical requests.
Supporting NOC support coordinator by Handling customers’ night emergency technical change requests (TCRs)
Supporting NOC support coordinator by Handling non-technical complaints and requests during night shift.
Supporting NOC support coordinator by following Call Back during night shift.
Qualifications:
BSc. Degree of Communication Engineering or Computer science
CCNA is necessary.
CCNP is preferred.
Very good Knowledge in networking solutions and services.
Very good writing and reporting skills.
Very good communication skills.
Very good in English language.
Ability to work under stress and pressure.
Ability to handle multiple tasks in the same time.
Flexibility in terms of working hours.
Call center background skills.
2 years Experience in the field of data communication is a plus
If you’re Interested to apply kindly send me your updated CV on Mariam.Mostafa@Etisalat.com and mention “Enterprise technical support Engineer”.
