Fawry Microfinance is hiring “Call Center Manager” with the below qualifications:
Requirements:
1- University Degree Bachelor of business management, communication, or related field
2- 8-10 years of experience & 3-5 in managing call center unit. İs a must
3- Ability to lead a team not less than 20 employees is a must
4- Hands on experience in developing call center unit KPIs
5- Results Driven (results based on specific efficiency and productivity KPIs within predefined time frames)
6- Developing and Supporting the Team (Actively improves others’ skills, cooperate effectively, diplomatic conflict handler).
7- Integrity (Mutual trust, consistent with company ethics and values)
8- Excellent team player with strong interpersonal skills who fully participates in and supports Fawry initiatives
Job Description:
1- Assist in the recruitment and selection of staff for the center
2- Develop and implement a customer service strategy which provides total customer satisfaction and meets corporate objectives.
3- Develop and implement all necessary processes and procedures to ensure the achievement of high productivity with world-class quality processes and continuous improvement
4- Develops objectives/targets for the Contact Center function and ensure that they are translated into clear instructions and guidelines.
5- Manage & monitor the overall performance and achievement of the Contact Center objectives
6- Ensures effective and accurate development and utilization of contact center systems and applications as well as the quality of information captured on systems
Interested candidates can send their CVs on
HR@fawrymicrofinance.com, mentioning the job title in the subject field
