Call Center Agent

ALSAFY Group is Hiring “Call Center Agent”
Responsibilities:
Answering calls and respond to emails.
Following up on the online orders with the customer.
Handling customer inquiries both over the phone and by email.
Researching required information using available resources.
Providing customers with product and service information.
Identifying and escalate priority issues.
Requirements:
Required language proficiency in English.
Knowledge of customer service principles and practices.
Knowledge of AVAYA System.
Experience in a call center or customer service environment.
Excellent written and verbal communication skills.
Gender: Males and Females.
Benefits:
Fixed salary plus KPIs.
Social & Medical Insurance.
Organized Career path.
Working conditions:
Location: Obour Buildings
Working days: 5 and 2 days off on rotation basis, working hours: 8H.
If you are interested kindly send your C.V to [email protected] and mention in the Call Center in the Mail Subject.