Flairstech is hiring L2 Technical Support Specialist (Network experience is a must)!
Key Responsibilities:
-Strong Escalating and de-escalating skills.
-Locate the right support articles and troubleshooting info.
-Delivering high-quality service, ensuring that the information provided to customers is accurate, valid, and complete, delivered on time.
-Support L1 experience as SME or L2 support is a must.
-Handling clients by calls and Tickets.
Job Requirements:
-Exceptional analytical, communication, and customer service skills.
-Fluent English Speaker
-Strong SQL experience.
-Good experience with using Microsoft Exchange and O365.
-Strong Network experience.
-2+ years’ experience minimum.
If interested please send your CV on esraa.bassiouni@flairstech.com
